Hospitality Manager - Support Services Global Support Centre

Cotton On Group
Geelong, U.S. Virgin Islands, Australia
To ‘Cotton On’ to something means to understand or discover the potential of a great idea. As a Group, we’ve always believed in big ideas matched with a fierce will to bring them to life. In 30 years, the Cotton On Group has grown to become one of Australia’s largest value fashion and lifestyle retailers, with eight brands and 1,500 stores in 22 countries across the world, driven by a team of over 20,000 passionate people, and growing.
We make the most of today and always look to tomorrow for new and exciting opportunities. We get involved, roll up our sleeves and make things happen. Join our team in our shared belief that we can make a positive difference to the lives of everyone we touch – from our backyard in Geelong to the world.
This is a 12 month contract role
The Beckley, our in-house café with chef prepared meals, barista made coffee and all-day snacks that fuels our people at our Global Support Centre (GSC) in Geelong has an exciting opportunity available for a Hospitality Manager. As the Hospitality Manager, in partnership with our Head Chef, you will lead the restaurant team and operations by delivering exceptional customer experience, team engagement and financial model to drive performance of the café and connect our people as they collaborate in the central hub of our Geelong Campus. This role will see you:
  1. Oversee restaurant operations to ensure maximum efficiency
  2. Lead and develop high quality execution and customer experience
  3. Lead and execute GSC events including catering, beverages and set up
  4. Manage and evaluate team member performance including team engagement, training, development and recruitment
  5. Oversee stock control quantities and equipment quality in line with financial model
  6. Responsible for delivering budget to the financial model, including COG expenses, weekly wages and sales
  7. Exceptional communication and relationship management with internal and external stakeholders
  8. Driving the team to love what they do and create an exciting work environment
  1. Minimum 5 years’ experience in a fast-paced volume café or similar
  2. Commercial acumen to drive financial model
  3. Strong customer service skills
  4. Proven leader for a diverse team
  5. Stock control management
  6. Strong commitment to safety and compliance
  7. Problem solving skills, including the ability to adapt to a dynamic and ever-better environment
  8. Outstanding interpersonal and communication skills, with the ability confidently communicate with all levels of stakeholder
  9. Ability to work with cross-functional teams including product teams and key stakeholders
  10. Proven planning, organisational and time management skills to adhere to timelines 
Here at the Cotton On Group our people are at the heart of everything we do. We are surrounded by great minds that inspire us, every single day. We are a close knit bunch who encourage and support each other to achieve big things.
On top of this, we know our future success depends on making responsible decisions. Through our Cotton On Foundation, the philanthropic arm of the Cotton On Group, we truly believe we can create meaningful change – and that this is the right thing to do. Our people are our #1 Cotton On Foundation ambassadors and have the opportunity to make a real difference to the lives of thousands of people.
We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
☕ No late nights or weekends required; our café is open Monday to Friday meaning more time to spend doing what you enjoy! 
👕 50% team member discount for all of our 7 brands.
💪 A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club!)
👶🏼 A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door!
💰 Competitive salary packaging – ensuring we are constantly benchmarking to industry.
🛎 On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.
📞 An Employee Assistance Program for you and your family.
🍼 Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
🎉 Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.